ID CHECK
OVERVIEW
This guide explains how to correctly perform ID checks for age-restricted sales under company compliance and New Zealand law. Always check anyone who looks under 30.
Follow these steps every time to ensure accuracy and consistency across stores.
1. Identify When an ID Check Is Needed
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Any customer who appears under 25 must show ID.
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Do not rely on repeat visits — ID must still be verified if unsure.
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2. Accepted Forms of ID
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✅ Valid NZ Driver’s License
✅ NZ or Foreign Passport
✅ HANZ 18+ or Kiwi Access Card​​
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3. Verifying the ID
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Check photo matches customer.
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Check date of birth — confirm they are 18 or older.
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Check expiry date — expired IDs are not valid.
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Check for security features (hologram, raised text, etc.).
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4. Handling Refusals or Invalid ID
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Politely refuse the sale.
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Use calm, respectful language:
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“Sorry, I can’t complete this sale without valid ID.”
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Do not argue or guess age.
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5. Unacceptable Forms of ID
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Australian / International driving licenses​​​​
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Children / Under 18 with parents in the store
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School ID / Students with school uniform on in the store.
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Expired ID
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Photos / Screen shots of ID
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FAQ & NOTES
FAQ
Regular Customers
You must ID customers every single time even if you have ID'd them before or they are a regular.
FAQ
Refused Customers
If you're store is in a city please report refused customers to your regional chat.
Last Updated : 07 Oct 2025 - J.K