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OVERVIEW

Process online orders from the Portal: pick the items, generate the ticket/label, confirm tracking, and book the pickup.

Follow these steps every time to ensure accuracy and consistency across stores.

1. Open the Order

1. Log into Portal → Web Orders.

2. Select today’s order(s) by Order #.

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2. Pick the Items

1. Print/preview the order lines.

2. Collect all products (check SKU + flavour/strength carefully).

3. Scan each product into the web order, will appear with a ✅  if product matches.

4. Place items together in the Web Orders bay.

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3. Create Ticket & Label

1. In Teams, DM Long: “Can i please have ticket for Order #[number].”

2. Open the ticket in the internet browser and Print → Honeywell.

3. Put the printed packing slip/label with the items.

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4) Verify & Notify

1. Take a photo of all picked items with the ticket.

2. Send the photo to Long (same thread).

3. In Portal, click Finish and scan the tracking number (Barcode on ticket)

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5) Pack & Book Pickup

1. Pack securely

2. Seal carton/satchel & attach shipping label.

3. Go to Book a Pickup → scan/enter tracking → confirm pickup.

4. Place parcel in the courier pickup area.